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| Answers | |
| Where are you based?? |
We are based in North Wales. We have premises in Rhyl at 4 Market Street Rhyl, North Wales LL18 1RL. MAP |
| How soon will I receive my order? |
Orders are normally sent out same day and usually takes between 1 - 3 working days. |
| What delivery service do you use? | We mainly use Parcel Force 48 Hour Track-able Service & Royal Mail Recorded Delivery. |
| What happens if I am not available to take the delivery? | The relevant Delivery Service will leave a card through your door asking you to contact them for next delivery or pick up from Post Office. |
| Why does it cost £7.99 to send items thought the post. | The reason for this, is that we send most of the items in oversized boxes which are really well packed & sealed to prevent any damage to products. Especially any of the collectable items. |
| How will we know if our item has been posted / Shipped? |
You can request the tracking number at any time by emailing the address below or replying to the dispatch email that we sent you. sales@toysfancydress.com |
| what happens if I have entered an incorrect address? | All addresses are checked on the Parcelforce and Royal Mail websites. If an error is found we will contact you via email or via Telephone if supplied. |
| When will my item set be sent??? | UK Mainland residents, your item/s will be sent the same day as purchased if ordered before 2pm. UK Offshore residents and Northern Ireland, orders will be sent next working day. |
| Can an item be sent to an alternative address?? | An item can be sent to an alternative address, providing the cardholder has confirmed the address with their credit card company. You can add an alternative address on your credit card, but you need to contact your card supplier to add this option. This is for security purposes. |
| Can i use Paypal? | Yes as long as the address is confirmed via paypal. For security purposes if address is not confirmed, payment will be returned. |
| Stock Availability? How do we know if an item is in stock?? | All items you see on this website are available for online delivery. If you see add to basket there is a 98% chance the item is in stock. It is very rare that an item has been incorrectly placed in stock. Please note these stock levels will differ to our shop in the rhyl town centre. |
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