| Questions | Answers |
| Where are you based?? |
We are based in North Wales. We have premises in Rhyl at 4 Market Street Rhyl, North Wales LL18 1RL. MAP Opposite Wilkinson |
| How soon will I receive my order? |
If you are ordering over the internet orders are sent immediately and usually takes between 1 - 3 working days. Or you can pick up from our shop. |
| What delivery service do you use? | We mainly use Parcel Force 48 Hour Track-able Service & Royal Mail Recorded Delivery. |
| What happens if I am not available to take the delivery? | The relevant Delivery Service will leave a card through your door asking you to contact them for next delivery or pick up from Post Office. |
| Why does it cost £7.99 to send some of the larger items thought the post. | The reason for this, is that we send most of the items in oversized boxes which are really well packed & sealed to prevent any damage to products. Especially any of the collectable items. |
| How will we know if our item has been posted / Shipped? | You can request the tracking number at any time by emailing the address below, or contacting us via telephone. 0871 288 0964 |
| what happens if I have entered an incorrect address? | All addresses are checked on the Multimap and Royal Mail websites. If an error is found we will contact you via email or via Telephone if supplied. |
| When will my item set be sent??? | UK Mainland residents, your item/s will be sent the same day as purchased if ordered before 2pm. UK Offshore residents and Northern Ireland, orders will be sent next working day. |
| Can my item be sent to an alternative address?? | An item can be sent to an alternative address, providing the cardholder has confirmed the address with their credit card company. If this has been carried out, items must be purchased over the phone. |
|
Tel: 08712 880964 |















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